Desktop Management Plan

Technical Support

Unlimited Telephone Support

Help from a real person is always available when you call us at 516 606 3774,  if we’re all tied up assisting other folks like yourself, you will receive a return call with a 1 hour guaranteed response time.

Unlimited Remote Control Support

Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your computer to provide you with fast, easy and secure support service.

On-Site Support

On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.

Proactive Support

Automated Desktop Support Agent

Our Automated Desktop Support Agent software includes technologies that will automatically and seamlessly fix problems on your computer. The Automated Desktop Support Agent is a resident application on the computer that constantly scans the computer for potential issues, sends an alert if and when an issue arises, and automatically resolves the problem or offers instructions on how to fix it.

Automatic Desktop Updates

Our Update Service Module enables New York Nerds to electronically deliver updates, patches, and targeted service messages to the managed computer over the Internet. This also provides New York Nerds with real-time data about installed updates so that New York Nerds can verify that your desktop computers are up to date and protected.

Microsoft Security Patch Management

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, New York Nerds will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.

“47 Point” Diagnostics/Health Monitoring

Our computer diagnostics software diagnoses 47 key points of your computer health and provides a detailed report of your computer to the New York Nerds service technician. This report includes information about the computer’s hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that your service technician can provide you with support tailed to your specific computer.

Computer System Tune-Up

Is your PC acting sluggish? Do you have to reboot your computer because of errors and lockups? Our Automated Support Agent software will perform a checkup and various diagnostics to tweak your system and get it running at peak performance again.

Desktop & Data Security

Anti-Virus Monitoring, Management, & Update

We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.

Symantec AntiVirus™ Software

Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software, Symantec AntiVirus™ that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses.

Symantec Anti-Spyware™ Software

Our Anti-Virus Monitoring, Management, & Update service includes Symantec Anti-Spyware™ software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.

Data Backup Service (Data Files)

Our Data Backup Service provides secure and efficient networked data protection and recovery for computer. All data files (stored in the “My Documents” directory – up to 5GB) are backed up weekly. Our Data Backup Service will enable you to look your colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error. 

Setup, Planning and Purchasing

Inventory of PC Hardware

Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.

Software Installation & “Basic Training”

Optionally, New York Nerds. can remotely install your new software program(s) on your PCs and familiarize your employee with use of these applications one-on-one via remote support. Pricing for this optional service is a one-time charge per software application per PC. Please note that while we do not act as a policing agent for software licensing, it is our policy that we ill install and support only software that is properly licensed.

Networks Partner Access

By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases.

(516) 606-3774