NEW YORK NERDS
Computers - Network - Infrastructure - Security

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Get Computer Services in New York with NY Nerds

Your connection to your computer doesn’t end when you leave work. Far from it. Your computer keeps you connected to the world around you. It gives you the freedom to work away from the office. It keeps you laughing as you watch videos on YouTube, keeps you in touch with faraway friends and relatives as you scroll through photos on Facebook. And it keeps your kids up to date with their homework.
So what do you do when your company’s computer systems crash? Or when you see the slowdown or other signs of a virus, spyware, or other malware?
You call New York Nerds! That’s what you do. We have the technical experience and know-how to get you back up and running pronto. We come to you – yes, even at 3 am if necessary. If you need IT support in NYC, we offer same-day service in the tri-state area. Even if all you need is help connecting your new printer, we’re there for you.
24/7/365. Same-day service. And yes, all our Nerds are certified. No wonder New Yorkers have been calling us for tech support since 1994.
We Come To You 24/7/365!
All Nerds Are Certified!
Same Day Service in the Tri-State Area

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So What Can The Nerds Do For You, Anyway?

You name it. Sure, we’ll fix your broken laptop and sort out that network connection that isn’t working. But that’s not all we can do. Check it out:

SaaS Services

Let’s hear it for speed and cutting costs! Experience Software as a Service, load times up to 2x as fast, thanks to low-density servers, premium hardware, and multiple caching layers. Spare your in-house IT staff of tasks associated with on-site hardware and software support and maintenance, letting them tackle projects more vital to your company’s future growth. Read More

Security

You’re vulnerable — But do you know how? We can guide you through and implement compliance for HIPPA, PCI/DSS, SOX, you name it — and we’ll help keep you safe. We can also tighten things up for you, your family, and your office too. Partner with the New York Nerds for your IT security support, protecting your companies data from malicious cyber threats and information disasters. Together we can continue to keep your data confidential, community protected, and your future intact.Read More

System / Network Audits

Can your system put up with the demands you’re making of it? We’ll help you update your tech — including your network and security if needed. As managed service providers, we provide reports with insights into your IT environment with software and hardware we bring to your office. By getting to know your website ins and outs we can provide you our findings, the right recommendations, and the support that you need.Read More

We Come to You

Need on-site service? You got it. Call us at 516.606.3774 to hear all your options. If it’s an emergency, press the number for Emergency Support, and we’ll connect you. And yes, we are available to come to you — home or business — 24/7/365. You can’t beat that.Read More

Or We'll Help You Remotely

Whichever you prefer. What can we do remotely? How about installing most software, troubleshooting problems, removing viruses, and tuning up your computer’s performances. That’s just for startersRead More

Got Questions?

We’ve got answers to your questions. And we get them to you fast. How fast? (Yes, we have an answer to that question!) 3 minutes. Or even less. That was our average response time in 2017. And all those 3-minute responses? They came from real human beings. Not bots. Nothing canned. People helping people.Read More

Welcome to New York Nerds

If any city needs the highest level of computer and networking service and support, it’s New York and her surrounding towns. That’s why we founded New York Nerds in 1994. And we’ve earned that nerd status, with all our employees certified and steeped in real-world experience. Look around the NY Nerds and you’ll find Microsoft Certified Systems Engineers, hardware specialists with A+ certification, network pros with CCIE and CCNA certifications, and data security experts with CISSP certifications.

Basically, whatever computer services in New York you need, the NY Nerds have the experts on hand to support you!

Managed Services

You just want your IT to work without having to actually deal with it? Cool. The New York Nerds can do that, too. We’ll manage part of your network or the entire infrastructure. Whatever you prefer.We’ll provide on-site IT support in NYC or help you out remotely. Always professional. Efficient. Customer-oriented. Not to mention secure. The details: We service Microsoft, Apple, Linux/BSD/*nix desktops, laptops, and servers. All of them. Yes, we work on mobile devices, too. As always, 24/7/365.Read More

Regulatory Compliance

What regulatory compliance concerns do you have? HIPAA? PCI/DSS? SOX? Or…? Call the NY Nerds at 516.606.3774 to see how we can support you in protecting your clients’ sensitive information while also complying with government regs. We handle software licensing compliance as well.Read More

Forensic Investigations

Are you headed to court? The NY Nerds will provide the IT evidence and witnesses you need. We investigate your computer systems and data to gather the digital info you need, and we’ll support you in figuring out how that unauthorized user breached your security. Even better — We’ll perform the annual security audits and penetration testing you need to make sure hacks don’t occur.
And yes, we have an industrial espionage department, should you need those services.
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What NY Nerd Client's Say:

Sam is the most competent and reasonably priced IT professional I have ever had the pleasure of doing business with. She is upfront, keeps you informed throughout the process and does her best to deliver as quickly as possible. She goes above and beyond the basic service and does not overcharge for the extra service. Cannot recommend these Nerds enough.
Alfred Herman
Alfred Herman
13:00 10 Aug 20
Tony is awesome. He's smart, quotes you up front, and over delivers. I was sold before I walked in the place. Sam is amazing and the name of the business is very appropriate. Don't waste time reading more reviews. If you have been lucky enough to find the Florida Nerds, use them.
Michael Bob
Michael Bob
07:20 14 Aug 20
They're the best! While they were not able to repair my hard drive, they recommended who could. They spent a lot of time on my computer and they did not charge me for the full amount of time they spent They're trustworthy and honest. I will definitely use them again.
Anna Buchholz
Anna Buchholz
11:46 11 Aug 20
I am so happy I went with The Florida Nerds I dropped my laptop off on Thursday afternoon and picked it up on Saturday morning. It's running better than ever- virus free! I really couldn't be happier. Tony is very honest and knowledgeable and is extremely fair (i.e. he will not overcharge you for a simple fix).
Jayden James
Jayden James
13:34 18 Aug 20
Best counter experience I've ever had, and my pc was repaired as promptly as they promised. Thanks Sam and Tony, you made this easy. Your shop is now my default destination for all things tech. Don't waste your time with other shops. Go to The Florida Nerds!! Tony, thanks again.
Yael Counts
Yael Counts
10:21 18 Aug 20
Wow! Truly amazed at how knowledgeable and quick Tony is. He saved me a load of time, explained everything to me so that I could understand exactly what was going on and finished fixing everything in no time. All services have been excellent, and they always go the extra mile to improve my computers' capacity and capabilities. Recently when I was ill and unable to go to pick up a USB cord from their office, Tony, one of the owners, offered to drop it off for me at my home. I'm grateful for their care and expertise.
Mark Starr
Mark Starr
10:46 08 Aug 20
I love this place. These guys are knowledgeable, helpful, friendly and they know their stuff. I am completely out of my element when it comes to dealing with computers and their problems. They have never talked down to me, are excellent at explaining what's going on with my computer...I trust them completely.
Debra Lay
Debra Lay
15:44 06 Sep 20
Samantha is top notch. She explained everything in detail that she was going to do and was very quick. She even replaced a part to my computer at no extra charge. Any future computer work I need will be put into the good hands of the people at The Florida Nerds. I can’t thank you enough
PlayHap pyClub
PlayHap pyClub
11:35 07 Aug 20
These guys are great! So helpful and reasonably priced. They always go above and beyond when I have issues with our computers. In the end, their services were wonderful, they were fast, and the cost was extremely reasonable, especially at 3am when our network took a dive.
Elaine Conner
Elaine Conner
13:20 19 Sep 20
The Florida Nerds are the best. They fixed my slow computer quickly. In the future, The Florida Nerds will be my first choice. Wish I had learned about them a long time ago, I could have saved a lot of time, money and frustration
Gary Turner
Gary Turner
11:45 22 Sep 20
Totally pleased with the service and cannot recommend Sammy enough. You can trust her to find the right cost-effective solution and do it quickly. Can't go wrong with these Nerds. I wish more businesses were this devoted to quality and good service. Thanks Florida Nerds!
Johnny Edward
Johnny Edward
20:55 11 Sep 20
Florida Nerds started out amazing and was sure they could fix the issue but in the end was unable to help with my problem and charged me $224.00
Annette Becker
Annette Becker
14:26 05 Apr 21
I have used the Nerds on many occasions, and will continue to do so. Prompt, courteous, and profssionalism with a good solid knowledge is their calling. Tony is always available to answer my questions and has gone out of his way to insure my "problem" is solved. I can't recommmend them enough.
Gordon Beatty
Gordon Beatty
21:44 08 Apr 21
Tony is amazing. I don't know much about computers except how to use them and I was tasked with finding an IT company to upgrade our systems. Tony was not only patient, but personable and professionnal. He talked to us and figured out what our priorities where and was able to get us what we needed for a reasonable price.
NINJA 5
NINJA 5
14:01 09 Apr 21
Tony was very eager to fix my problem.My problem was not big at all for him .Huge for me.I would recommend him to anyone who needs computer work.Talked like we were friends forever.Thank you so much
Mike Futterer
Mike Futterer
16:48 06 May 21
AwesomeMy computer all of a sudden simply would not turn on.Tony knew in an instant the source of the problem was a software update.He rectified the situation in seconds,He took the time to explain the situation.All this free of charge. Amazing !
Gwen A
Gwen A
08:15 30 May 21
Quick and technical response to a printer problem and had the right resource who visited me twice and was clearly a wonderful resource to help with my issues and was patient, empathetic, technically proficient and knew his stuff....and communicated well! Bravo all around!!
Bennett Florida
Bennett Florida
17:56 10 Jun 21
Tony is my go to guy @ NY Nerds. If he represents all the Nerds, I can highly recommend this company. Have used Tony's skills numerous times, any time I have a computer issue or even a question, he responds quickly and professionally. Great value for the service too. I ALWAYS recommend NY Nerds to my friends and colleagues.
Lori Posdal
Lori Posdal
19:42 15 Jun 21
Ran out of disk space and need to image to a larger drive. Not only did they recommend the exact drive to upgrade to, but the imaged the drive in a day to minimize my down time with this pc. You can come to them or they can come to you. Recommend them highly and a much better choice than G@@k Squad.
William Bradley
William Bradley
16:30 08 Jul 21
Tony Cundiff is the best !! He came to my home on July 3rd and fixed my computer issues. He has a “big brain” and for him it was easy, but for me it was a computer nightmare. He returned on July 4th and installed the Eero system. I would recommend the FL NERDS to anyone in need of knowledgeable, respectful and professional service. Tony is the kind of guy that makes you feel very comfortable and in the process teaches you some computer tricks !!
Judi Nashawaty
Judi Nashawaty
17:47 08 Jul 21
I needed help with my surround sound at my house. Tony responded to my calll within minutes. He gave me advise of what I needed to add to get results I was looking for. He even went out of his way to pick a part up at Best Buy so I didn’t have to go get it. These guys are awesome. Responsive, courteous and full of knowledge..
Maria Edge
Maria Edge
21:22 25 Jul 21
The Nerd showed up at the designated time, was very professional and knowledgeable. It took him less than a minute to see and fix my problem. I would definitely recommend them.
Michael Riebertz
Michael Riebertz
12:40 23 Nov 21
Great business!Customer service is important to them!!!Highly recommend!!!
Andrea Salisbury
Andrea Salisbury
01:18 22 Nov 21
These guys are amazing! Randomly picked them after seeing an ad and I am so glad that I did. Very professional, quick, and helpful. They also saved me money, could not be more grateful. I highly recommend if you have any computer issues whatsoever.Thanks again,Jamie at Ocean Recruiting
Tia Morrill
Tia Morrill
18:53 17 Mar 20
ny nerds
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The NY Nerd Buzz:

More About IT Support Services the New York Nerds Provide

How an IT Support Company Can Help Your Business

How an IT Support Company Can Help Your Business

 

When searching for an IT support company, the first step is to check for references. The more recommendations you can get, the better. You’ll also want to make sure that the company has a quick response time. Ensure that the company’s service is prioritized, and consider forming a long-term relationship with the company. That way, they’ll know your business’ needs better than you do, and they’ll be more likely to spot and implement time-saving IT solutions. Ultimately, these IT solutions will help you grow your business, and solutions are with the NY Nerds provide.

 

A good IT support company will be able to work with your budget and provide you with a free estimate before starting any work, like the NY Nerds.  Most companies will charge a monthly fee, and the cost will vary from state to state. Some companies will charge more than others, but the costs are usually reasonable. A good IT support company will be able take care of everything from installing a new computer to setting up a network. Whether you need help with your email or a technical issue, an IT support company can take care of it for you.

 

The NY Nerds, a NYC tech company can provide you with the services you need, and in a timely manner. You’ll be able to coordinate with your NYC IT support company to get everything done within the deadline. A reliable IT support company will also be able to coordinate all of the services you need for your business. This way, you’ll have peace of mind while still being able to offer excellent customer service. If you need assistance with a computer issue, an IT tech in NYC will be a good choice.

 

A New York IT support company will coordinate all of the services you need for your company. They will also be able to give you an accurate time estimate for your work. It’s crucial to be in touch with your company’s IT support company before a big project, so you can be sure that you’ll get your money’s worth. A great tech support provider will help your business run smoothly. They will have the expertise you need to keep things running.

 

A top IT support company in NYC will be able to coordinate all of the services you need for your business. It will coordinate all the services and provide an estimate for each service. A company in NYC will ensure that you don’t need to worry about any of these things. And the technology technicians will be able to respond quickly to any issue you have. If you’re worried about your computer system, don’t hesitate to contact them. They will be able to help you resolve any IT problems in no time.

 

While choosing an IT support company in NYC can be difficult, it’s important to do your homework to ensure that your IT network is secure. An unreliable network can cause a business to suffer, and an IT support company can help your business avoid this. You’ll also be able to trust the technicians with your business’s data. An IT support company in NYC will coordinate all services for you, and provide an accurate time estimate.

Challenges with Managed Service Providers

The business relationship can be complex and it requires time to cultivate trust and build a sense of security.

It is no secret that your relationship with an IT MSP ( Managed IT Service Provider) isn’t any different. The market for managed services in the United States is projected to reach 64.73 billion in 2025 This suggests that more companies than ever before are looking for MSP solutions.

Managed service providers, like the NY Nerds can provide numerous advantages for businesses which include:

  • Access to an entire group of IT experts
  • Cost savings
  • Risk mitigation and compliance
  • Scalability
  • Access to cutting-edge technologies

But, that does not necessarily mean all MSPs are created in the same way, and it’s normal for some companies to be dissatisfied with the amount of IT assistance they receive from specific services.

If you’ve been confronted with similar issues and are considering whether you actually have a need for them at all Perhaps it’s time to reconsider your relationships and choose an IT MSP who is a better fit for your needs. The NY Nerds work with businesses that have 1-200 employees, and we can scale any solution to fit your IT budget.

 

Watch out for these problems that can be faced by IT Managed Service Providers

They’re not scalable with your Business

The ideal IT MSP should serve as your guide and help as your business grows. They can provide you with the latest technology strategies and products that will help the growth of your business.

It is recommended that your IT provider be actively communicating with you about product recommendations and the technology they need to implement, rather than you constantly following to them for assistance.

If you’re not receiving the correct strategic direction by your IT service provider It’s a clear indication that you’ve outgrown your MSP and are now ready to make the move to another.

 

They don’t offer the latest Cyber Security Security Strategies

In a way, it’s ironic that the majority of MSPs aren’t experts with cybersecurity which leaves vulnerable to hackers who are able to target MSP users.

The security and backup of sensitive data, particularly in the event of a breach, is a major priority and must be the top priority to your IT Managed Service Provider.

If your IT service provider does not regularly inform you of the threats to your business , and then suggests ways to reduce their impact consider whether you decide to stay with them.

 

Late Responses

It shouldn’t take hours for your MSP’s response to your request, particularly if you want assistance with issues you’re having. You can ask yourself:

“Is the MSP sending me notifications about urgent IT issues, such as servers being down, internet outages and data losses?”

“Do I have to constantly be in contact with my MSP to receive status updates on issues that I asked for IT assistance for some time ago?”

If they don’t keep you informed and up-to-date, move to an MSP which will.

 

They’re always trying to upsell you

An IT MSP who is invested in your success and growth will regularly consult with you about technologies that will improve your efficiency and profitability.

Any recommendations must be backed with data and reports to justify the cost and the ways in which these improvements can boost efficiency and security or reduce expenses. If they are unable to justify the cost, they might be not having your interests at heart and are only trying to affect their personal profits.

If you think this is one of the issues facing your managed services provider’s problems take a step forward.

 

The MSP invoice you received doesn’t correspond with the Services You Received

The primary reason for partnering with the services of an IT MSP will be to help stabilize and secure you IT spending. But, it is possible that your invoices differ from what you expected.

Here are a few of the reasons to believe this is happening:

  • Your MSP installs equipment without your permission or knowledge. Apart from aggravating your feelings These expenses could also cause your budget to be off track.
  • There could be some discrepancies between the services you have agreed to and those actually provided.
  • Employees aren’t able to grasp the IT MSP agreement.

In any event, if you and your MSP already agreed to a plan and the cost of additional services shouldn’t be part of the calculation, at first.

 

Infrequent outages and downtime

As your MSP oversees and controls the IT system, they are in total control of the performance of your IT. So, outages and downtime aren’t pleasant particularly if you’ve have hired an IT service to guard against these risks to your business in the first instance.

The costs associated with outages and the risks have a major negative impact on your business. If you observe this frequent, review your contract to ensure the issues are addressed.

If you don’t have coverage you can avoid the hassle and change your MSP.

 

There are no remediation strategies

If your MSP delays the vulnerability assessment process and is unable to develop a remediation plan to safeguard your data and assets you should begin searching for a new MSP.

The most reliable MSPs offer their clients their decades of experience and technical know-how to protect against cyber-attacks and data breach.

If you’re having issues you are experiencing issues with your current provider, think about changing and consider switching to an MSP with security compliance as well as disaster recovery services to ensure the safety of your employees and customers.

Incomplete Transparency

Your IT MSP needs to be able to clearly communicate the changes and improvements they bring to the IT system.

If your MSP does not provide transparency throughout all levels, or you notice that they’re not willing to provide an explanation of the impact of the latest technologies and strategies for your business is the perfect time to think about making the possibility of a change.

Insufficient Internal Security

If it’s about the security of your internal systems, you MSP must consider your security very seriously.

MSPs are always the target of cyberattacks and hacks and must take measures to guard sensitive client data as well as access to customer information even from the MSP’s employees.

A lot of MSPs have shared credentials to gain access to their clients internally, or use the same permissions for their employees access to their clients without security or log-in requirements.

In evaluating your MSP, you should ask yourself these questions:

  • Do you have your MSP clearly outline the ways they can protect your business from security concerns?
  • Does your MSP utilize shared credentials on your network along with their staff?

If you didn’t answer yes to question 1 and yes to the second question this could be the right time to alter your MSP.

An insufficient or a loose security measures can leave your company more vulnerable and result in a myriad of issues , such as logs, compliance, and security issues when employees quit. In terms of your security of your network, it’s always best that you are on the safer side.

Problems associated in IT Managed Services: Key Learning

If you discover any of the issues mentioned above within your relationships with the MSP It’s time to end your relationship with the company.

The positive side is that there is a wealth of trustworthy options to pick from.